Policies/Best Rate Guarantee

Best Rate Guarantee

You will always find the Best Rate at Calgaryplaza.com, we guarantee it!

If you find a better deal at the Coast Plaza Hotel & Conference Centre, Calgary anywhere other than at Calgaryplaza.com or Coasthotels.com, we will not only match it, but we will give you a 25% discount too.

Here's how it works: Plan to book your reservation on CalgaryPlaza.com or Coasthotels.com. If you are able to find a better rate on any other website, simply call 1-800-661-1464 and we will honour our best rate guarantee. There's no need to book the better rate, because once confirmed, we're going to give you that rate plus a 25% discount. Terms & conditions may apply.

Terms and Conditions

We guarantee that if you are able to find a lower published rate then those on Calgaryplaza.com or coasthotels.com, prior to making your reservation, simply give us a call at 800-661-1464 and we will honour the rate found PLUS apply an additional 25% discount to your room rate per night. This guarantee applies to reservations for guest rooms at the Coast Plaza Hotel & Conference Centre, Calgary. Does not apply to taxes, gratuities, or any additional guest charges or fees. Applies to new reservations only, at time of reservation. Applies for the same room type, on the same dates as reservation. It is up to the discretion of the Coast Plaza Hotel & Conference Centre to honour the Best Rate Guarantee outside these guidelines. Best Rate guarantee applies only to rates quoted in Canadian Currency and does not apply to any rates quoted in American or International currency. If the reservation is for multiple nights, the Best Rate Guarantee will compare the total room cost of the stay as booked at the Coast Plaza Hotel & Conference Centre with the total room cost found on another provider. Opaque 3rd party providers such as Priceline and Hotwire are not included in the Best Rate Guarantee. (includes any site that does not provide Hotel details such as name, location, brand at time of reservation) Does not apply to special packaged rates, such as those found on providers that include airfaire and/or car rental in the price of the reservation. Does not apply to special negotiated corporate rates, tour wholesaler rates and/or rates that have been negotiated for a group. This also includes rates requiring a membership club (i.e. rates that are not available to the general public). Does not apply to direct mail or electronic mail solicitations via other providers. The Best Rate Guarantee applies to a rate found with rate limitations that are similar to the rate limitations of the rate found on Calgaryplaza.com or coasthotels.com. For example, rates such as those with advance purchase requirements or prepayment / deposit requirements, and/or specific room type requirements. It is at the sole discretion of the Coast Plaza Hotel & Conference Centre as to if the comparing rates are of the same nature and restriction limitations and if they apply for the Best Rate Guarantee.


Privacy Policy
Coast Hotels & Resorts ("Coast") is committed to protecting your privacy. We fully adhere to the principles of integrity and trust, and respect your right to the protection of any personal information you may have entrusted to us in the course of using this web site and the services it provides.

When your personal information is collected, it is collected with your express or clearly implied consent. It is not sold or leased, and is not retained for purposes other than those for which it was intended. Only aggregated information, that is, general statistics that do not include personal information that identifies individuals may be shared with a limited number of third parties. To ensure this commitment, Coast agrees to comply in all material respects with all applicable privacy laws, rules and regulations, including the Federal Personal Information Protection and Electronic Documents Act.

Information We Collect

Reservation Form
The information collected is used solely for the purposes of quoting a price and accepting a request for a hotel stay. The details of your stay at Coast Hotels & Resorts will be retained only for booking future reservations and responding to your future inquiries.

Coast Rewards
Enrollment: By enrolling online in the Coast Rewards program you are agreeing to the terms of enrollment. Unless otherwise indicated, the information provided will be used only for the following other purposes: promotional programs and to improve services at Coast Hotels & Resorts. Coast Rewards member information will be made available only to Coast Hotels & Resorts and its published partners and affiliates, and to companies contracted for the purposes of program administration. These companies are bound by confidentiality agreements.

Profile: The information you provide to www.coasthotels.com and www.coastrewards.com, within your Coast Rewards profile, is used to facilitate customer recognition when you visit our web site and to make the reservation process easier by pre-populating the reservation forms and requesting stay preferences. You may access your profile to view, change or cancel it at any time by using your private password. This information is stored in a secure environment and will not be shared outside of Coast Hotels & Resorts, its published partners and affiliates.

Coastlines E-newsletter: The information you provide as a Coast Rewards member is used to provide you with our email newsletter. You may access your information to view, modify or delete it at any time by using your private password. This information is stored in a secure environment and will not be shared outside of Coast Hotels & Resorts, its published partners and affiliates.

Cookies
Cookies are small bites of data stored on your computer. Our web site, similar to most other web sites, uses cookies to allow us to deliver content tailored to your preferences. You may set your browser to notify you when a cookie is received, giving you the option to either accept or reject it.

Data Security and Integrity
Coast uses commercially reasonable safeguards and technology that complies in all material respects with applicable laws and industry standards to guard personal information against loss, destruction, misuse, improper disclosure and unauthorized access or modification. These safeguards are routinely tested internally and periodically audited by Coast's internal auditor.

We make all reasonable efforts to ensure that the personal information we collect is not altered in any way, or reprocessed in a way that makes it incompatible with the purpose for which it was originally collected.

Access to data
Upon request, you may have private and secure access to the personal information you have provided, and if upon review it is found to be incorrect or incomplete, you may update, modify or delete your information.

Enforcement
Please email us with any questions or comments you may have regarding our privacy policy. Coast Hotels & Resorts' Privacy Officers will promptly and independently review, investigate and document any allegation that Coast's Privacy Policy has been violated, and respond as each situation warrants.

Changes to this Customer Privacy Policy
Coast reserves the right to make changes to this Privacy Policy at any time. We will notify you of modifications through this web site. Please check back for updates and changes.